Is La Costa Transportation licensed and insured to provide airport transportation service?
Yes.
Do I need to tip my driver?
20% Service fee will be added to all reservations. Service fee includes 10% admin fee and 10% driver gratuity.
What additional fees I may be charged?
When customers request additional stops during the ride, there are additional charges applied to the account and charged to the credit card. If your flight delay causes service to go beyond midnight, there is a “midnight fee” applied. There is an additional $20.00 charge for services scheduled between midnight and 3:45 am, and a $10 fee for every child car seat requested. There is also $20 fee for the Meet and greet service.
How do I find my driver once I land?
If you requested a curbside pick-up, you will receive a call or text from your driver at the scheduled pick-up time; he/she will ask your location at the curbside. If you have requested a meet and greet service, your driver will be waiting for you in baggage claims with a sign.
What are your hours of operation?
We are open 24/7.
When do I pay?
We may process the payment a day or two days prior your reservation. If there are additional stops, your transfer has passed midnight or your driver waits for you for an extensive amount of time, those fees will be charged once your transfer is finalized.
What if my flight is delayed?
We will be tracking your flight in advance of your pick-up; we do not charge for delays that are beyond your control. However, if your flight is delayed and your transfer takes place after midnight, there will be a midnight fee applied to your account.
What is the cancellation policy?
All cancellations must be received no later than 12 hours in advance of the scheduled service time. If we receive your notification less than 12 hours prior to your scheduled pick-up, the full amount will be charged to your credit card.
How far in advance can I make a reservation?
As far in advance as you would like. We ask that all reservations be scheduled at least five hours in advance.